{"id":1016,"date":"2025-09-18T17:28:31","date_gmt":"2025-09-18T17:28:31","guid":{"rendered":"https:\/\/www.joahdesign.com\/?page_id=1016"},"modified":"2025-10-07T14:07:36","modified_gmt":"2025-10-07T14:07:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.joahdesign.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"row\"  id=\"row-693999997\">\n\n\t<div id=\"col-1689847289\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(0,0,0);\" >\n\t\t\t\n\t\t\t\n<div class=\"row\"  id=\"row-1217155784\">\n\n\t<div id=\"col-1860768647\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-3664421506\" class=\"text\">\n\t\t\n<p><span style=\"font-size: 400%;\">FAQ<\/span><\/p>\n<p><span style=\"font-size: 110%;\">Below you will find answers to the most frequently asked questions.<\/span><\/p>\n\t\t\n<style>\n#text-3664421506 {\n  font-size: 1.1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1904539773\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1904539773 {\n  padding-top: 60px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1245268951\">\n\n\t<div id=\"col-1190612406\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"lead uppercase\"><strong>Orders and payment<\/strong><\/p>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1190612406 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-4028265848\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4028265848-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-moyens-de-paiement-acceptez-vous-?\" aria-expanded=\"false\" aria-controls=\"accordion-4028265848-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment methods do you accept?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4028265848-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4028265848-label\">\n\t\t\t\n<p>We accept payments by credit card (Visa, Mastercard, etc.). Your transactions are secure and protected.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-2017099445\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2017099445 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\n<p class=\"lead uppercase\"><strong>Delivery<\/strong><\/p>\n<div class=\"accordion\">\n\t<div id=\"accordion-952893972\" class=\"accordion-item\">\n\t\t<a id=\"accordion-952893972-label\" class=\"accordion-title plain\" href=\"#accordion-item-proposez-vous-une-livraison-internationale-?\" aria-expanded=\"false\" aria-controls=\"accordion-952893972-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you offer international delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-952893972-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-952893972-label\">\n\t\t\t\n<p>Yes, we ship our creations worldwide so that every woman can discover the world of Joah Design.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3492255001\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3492255001-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-vos-d\u00e9lais-de-livraison-?\" aria-expanded=\"false\" aria-controls=\"accordion-3492255001-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are your delivery times?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3492255001-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3492255001-label\">\n\t\t\t\n<p>In France, delivery takes an average of 2 to 7 working days. For international deliveries, delivery times vary from 7 to 15 working days depending on the destination.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-68883796\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-68883796 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\n<p class=\"lead uppercase\"><strong>returns and exchanges<\/strong><\/p>\n<div class=\"accordion\">\n\t<div id=\"accordion-3942139944\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3942139944-label\" class=\"accordion-title plain\" href=\"#accordion-item-est-il-possible-de-retourner-ou-d\u2019\u00e9changer-un-article-?\" aria-expanded=\"false\" aria-controls=\"accordion-3942139944-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is it possible to return or exchange an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3942139944-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3942139944-label\">\n\t\t\t\n<p>At Joah Design, each creation is produced in limited editions and undergoes meticulous quality control. To preserve the exclusivity and integrity of our pieces, returns are only accepted in the exceptional case of a proven defect or non-compliance with your order.<br \/>In this case, you have 14 days after receipt to report the anomaly to us and return the item, provided that it is intact, unworn and carefully preserved in its original condition.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1635633069\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1635633069-label\" class=\"accordion-title plain\" href=\"#accordion-item-les-frais-de-retour-sont-ils-\u00e0-ma-charge-?\" aria-expanded=\"false\" aria-controls=\"accordion-1635633069-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Am I responsible for the return shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1635633069-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1635633069-label\">\n\t\t\t\n<p>Yes, except in the event of an error on our part or a defect found on the part.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2860090090\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2860090090-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-se-d\u00e9roule-le-remboursement-?\" aria-expanded=\"false\" aria-controls=\"accordion-2860090090-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How does the reimbursement work?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2860090090-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2860090090-label\">\n\t\t\t\n<p>Upon receipt and validation of the return, the refund will be made within 7 working days via the payment method used at the time of purchase.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t<div id=\"gap-1636013542\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1636013542 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\n<p class=\"lead uppercase\"><strong>Quality and maintenance<\/strong><\/p>\n<div class=\"accordion\">\n\t<div id=\"accordion-651377777\" class=\"accordion-item\">\n\t\t<a id=\"accordion-651377777-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-tissus-utilisez-vous-pour-vos-cr\u00e9ations-?\" aria-expanded=\"false\" aria-controls=\"accordion-651377777-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What fabrics do you use for your creations?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-651377777-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-651377777-label\">\n\t\t\t\n<p>We select only the highest quality fabrics, chosen for their drape, drape and comfort.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2640379045\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2640379045-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-entretenir-ma-pi\u00e8ce-joah-design-pour-pr\u00e9server-sa-qualit\u00e9-?\" aria-expanded=\"false\" aria-controls=\"accordion-2640379045-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How should I care for my Joah Design piece to preserve its quality?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2640379045-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2640379045-label\">\n\t\t\t\n<p>We recommend gentle cleaning, either by hand or machine, to preserve its appearance and durability.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2602117549\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2602117549-label\" class=\"accordion-title plain\" href=\"#accordion-item-vos-v\u00eatements-taillent-ils-normalement-?\" aria-expanded=\"false\" aria-controls=\"accordion-2602117549-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do your clothes fit normally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2602117549-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2602117549-label\">\n\t\t\t\n<p>Yes, our designs generally fit true to size. If an item has a particular fit, we indicate this in its description. A size guide is also available on the website.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-344145683\" class=\"accordion-item\">\n\t\t<a id=\"accordion-344145683-label\" class=\"accordion-title plain\" href=\"#accordion-item-vos-pi\u00e8ces-sont-elles-disponibles-en-permanence-?\" aria-expanded=\"false\" aria-controls=\"accordion-344145683-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your parts always available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-344145683-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-344145683-label\">\n\t\t\t\n<p>No. Each Joah Design model is designed as a limited edition, created for those who wish to own a rare and unique piece.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3679123553\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3679123553-label\" class=\"accordion-title plain\" href=\"#accordion-item-vos-tissus-sont-ils-r\u00e9sistants-dans-le-temps-?\" aria-expanded=\"false\" aria-controls=\"accordion-3679123553-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are your fabrics durable over time?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3679123553-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3679123553-label\">\n\t\t\t\n<p>Our fabrics are chosen for their durability and lasting elegance. A Joah Design piece is designed to last through the seasons.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1689847289 > .col-inner {\n  padding: 0px 30px 0px 30px;\n}\n@media (min-width:550px) {\n  #col-1689847289 > .col-inner {\n    padding: 0px 100px 0px 100px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-497701975\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-497701975 {\n  padding-top: 100px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1659647775\" class=\"text\">\n\t\t\n<p class=\"lead uppercase\">Exclusivity &amp; Customer Service<\/p>\n\t\t\n<style>\n#text-1659647775 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1644074233\">\n\n\t<div id=\"col-1544100221\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n<div class=\"accordion\">\n\t<div id=\"accordion-3028049166\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3028049166-label\" class=\"accordion-title plain\" href=\"#accordion-item-que-faire-si-j\u2019ai-un-probl\u00e8me-pour-naviguer-sur-le-site-?\" aria-expanded=\"false\" aria-controls=\"accordion-3028049166-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What should I do if I have trouble navigating the website?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3028049166-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3028049166-label\">\n\t\t\t\n<p>Please contact us via the form, describing your problem (browser used, page concerned, etc.), and we will try to resolve it quickly.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1447028038\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1447028038-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-puis-je-\u00eatre-inform\u00e9e-des-nouvelles-sorties-en-avant-premi\u00e8re-?\" aria-expanded=\"false\" aria-controls=\"accordion-1447028038-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I be notified of new releases in advance?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1447028038-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1447028038-label\">\n\t\t\t\n<p>By subscribing to our newsletter or following us on Instagram, you will be the first to know about new launches. Some privileged customers receive exclusive invitations.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1899137599\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1899137599-label\" class=\"accordion-title plain\" href=\"#accordion-item-comment-vous-contacter-si-j\u2019ai-une-question-ou-un-besoin-particulier-?\" aria-expanded=\"false\" aria-controls=\"accordion-1899137599-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I contact you if I have a question or a specific requirement?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1899137599-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1899137599-label\">\n\t\t\t\n<p>You can write to us using the contact form on our website or directly by e-mail: contact@joahdesign.com. We will respond as quickly as possible and with the utmost attention.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1544100221 > .col-inner {\n  padding: 0px 30px 0px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1016","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/pages\/1016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/comments?post=1016"}],"version-history":[{"count":24,"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/pages\/1016\/revisions"}],"predecessor-version":[{"id":1287,"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/pages\/1016\/revisions\/1287"}],"wp:attachment":[{"href":"https:\/\/www.joahdesign.com\/en\/wp-json\/wp\/v2\/media?parent=1016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}