FAQ
Below you will find answers to the most frequently asked questions.
FAQ
Below you will find answers to the most frequently asked questions.
Orders and payment
We accept payments by credit card (Visa, Mastercard, etc.). Your transactions are secure and protected.
Delivery
Yes, we ship our creations worldwide so that every woman can discover the world of Joah Design.
In France, delivery takes an average of 2 to 7 working days. For international deliveries, delivery times vary from 7 to 15 working days depending on the destination.
returns and exchanges
At Joah Design, each creation is produced in limited editions and undergoes meticulous quality control. To preserve the exclusivity and integrity of our pieces, returns are only accepted in the exceptional case of a proven defect or non-compliance with your order.
In this case, you have 14 days after receipt to report the anomaly to us and return the item, provided that it is intact, unworn and carefully preserved in its original condition.
Yes, except in the event of an error on our part or a defect found on the part.
Upon receipt and validation of the return, the refund will be made within 7 working days via the payment method used at the time of purchase.
Quality and maintenance
We select only the highest quality fabrics, chosen for their drape, drape and comfort.
We recommend gentle cleaning, either by hand or machine, to preserve its appearance and durability.
Yes, our designs generally fit true to size. If an item has a particular fit, we indicate this in its description. A size guide is also available on the website.
No. Each Joah Design model is designed as a limited edition, created for those who wish to own a rare and unique piece.
Our fabrics are chosen for their durability and lasting elegance. A Joah Design piece is designed to last through the seasons.
Exclusivity & Customer Service
Please contact us via the form, describing your problem (browser used, page concerned, etc.), and we will try to resolve it quickly.
By subscribing to our newsletter or following us on Instagram, you will be the first to know about new launches. Some privileged customers receive exclusive invitations.
You can write to us using the contact form on our website or directly by e-mail: contact@joahdesign.com. We will respond as quickly as possible and with the utmost attention.